Here are the major highlights of the Sun Country Flight Cancellation Policy which you must know before you proceed to book your flight with Sun Country:

If your flight has been delayed by 6 hours or more than 6 hours by the airline, which is known as significant delay, then in that case you are allowed to cancel your flight and receive the full refund. You will not be charged anything for cancelling your flight and you will be refunded the complete amount.

If your flight has been cancelled by the airline and the timings of the alternate flight do not suit you, then in that case as well, you are allowed to cancel your flight and the complete amount which you paid at the time of booking will be refunded to you.

If you are denied to board the plane involuntarily, then in that case, you are entitled to:

receive a full refund

or avail the facility of denied boarding compensation. The facility of denied boarding compensation can be availed if the alternate flight which is offered to you arrives at your destination or the first stopover more than one hour after your original flight.

If you cancel your flight within 24 hours and your initial flight departs at least 7 days later at the time of booking, then in that case also, you are entitled to receive the full refund.

If you have a non-refundable ticket, then you cannot cancel it outside the 24 hours cancellation window. This means that, if you book a non-refundable ticket, then you can cancel it for free within 24 hours of making the reservation. After the passage of those 24 hours, if you cancel a non refundable ticket, you will not be receiving the refund for it.

If you have a refundable ticket, then you can cancel it and you will be refunded the amount you paid at the time of booking, as long as you cancel the flight before the scheduled departure time.

You are allowed to cancel any type of ticket, including the non-refundable ones, free of charge if you cancel them at least 60 days before the scheduled departure of the flight.

If you purchase a change fee waiver, then you are allowed to make a one time change to your flight up to one hour before the scheduled departure without having to pay any penalty. Sun Country’s change fee waiver also allows you to cancel your flight and convert it into a flight credit for future travel. You are allowed to use this option from 59 days to 1 hour before the scheduled departure of your flight, without having to pay any penalty. The change fee waiver is available for select flights only and can be purchased at the time of booking but on the condition that you book from the Sun Country’s official website, travel agent portal or customer service. The change fee waiver must be purchased for all the passengers on the booking, is non refundable and can be used only once.

Sun Country 24 hours cancellation policy

Sun Country has a 24 hours cancellation which allows travellers to cancel their flight reservations within 24 hours of making them, if the ticket has been booked at least 7 days before the scheduled departure of the flight. If the travellers cancel their tickets within 24 hours after making the reservation, then they will be refunded the entire amount, even if the ticket is a non refundable one.

Regarding the Sun Country 24 hours cancellation policy, you need to keep in mind that this policy is applicable only to normal published airfares is not applicable to group and tour bookings,
Sun Country Vacation package bookings, land products, and other non-air products and activities.

Sun Country Airlines Refund Policy

According to the Sun Country Airlines refund policy, the tickets which are eligible for the refund will be processed as follows:

Refunds in case of tickets which have been purchased by credit cards will be processed within 7 days of receiving the request along with the full documentation.

Refunds in case of tickets which have been purchased by cash or check will be processed within 20 days of receiving the request along with the full documentation.

Refunds will be made through the original form of payments or as flight credits if applicable.

Discretionary refunds will be processed either fully or partially according to the above mentioned time frames.

Sun Country Flight Cancellation Fee

Sun Country Flight Cancellation Fee charged by the airline will depend on when you cancel your ticket. Here are some important points which you need to keep in mind regarding the Sun Country Flight Cancellation Fee:

You will not be charged any cancellation fee if:

You cancel your flight ticket at least 60 days before the scheduled departure of the flight.

You cancel your flight ticket within 24 hours of booking and your flight departs after at least 7 days from the date of booking.

    You will have to pay a cancellation fee of USD 39 per segment, if you cancel your ticket 14-59 days before the scheduled departure of your flight.

    You will have to pay a cancellation fee of USD 79 per segment, if you cancel your ticket 0-13 days before the scheduled departure of your flight.

    Sun Country Cancellation Process

    There are multiple options through which you can cancel your Sun Country Airlines flight. According to the Sun Country Airlines flight cancellation policy, you can cancel your flight with the help of any one of the following methods:

    By phone

    Online through the official website of the airline or through the mobile application

    By going to the nearest ticketing office

    At a self-service kiosk

    Through the travel agent through whom the ticket booking has been made

    We will be discussing all these methods one by one in detail. After going through all the methods, you can decide which Sun Country airlines flight cancellation method suits you the best.

    Sun Country flight cancellation by phone

    If you are not comfortable cancelling your flight online then you can get your flight cancelled by calling the customer support number and talking to the customer support executive. Here are the steps which the you need to follow to cancel your flight by phone:

    Dial the customer support number of Sun Country Airlines.

    After you dial the number, you will have to follow some instructions and your call will be directed to the customer support executive.

    You can then talk to the customer support team member and let him know that you want to cancel your Sun Country Reservation.

    You will be required to share some necessary details like the flight reservation code and your surname.

    After sharing the details, the customer support executive will do the necessary procedure and your flight reservation will be cancelled.

    After your flight is cancelled, you will be receiving a confirmation email on the email address you provided.

    Sun Country flight cancellation through online methods

    Sun Country Airlines provides its travellers with the option to cancel their flight reservation through online mediums as well. The online method of flight cancellation allows the travellers to cancel their flight reservation anytime, anywhere with just a few clicks and is therefore probably the most convenient method. Here is the process which the travellers need to go through to cancel their reservation online:

    Open the official website of the airline on any web browser. The official website is suncountry.com.

    On the homepage, you need to locate an option called Check In / Manage booking. As you find that option, you need to click on it.

    Moving ahead to the the next screen, you need to enter the following details:

    13-digit ticket number or 6-character reservation code (PNR)
    Surname

      After giving the details, you need to proceed to the next slide.

      You now need to select the flight which you wish to cancel.

      After selecting the flight, you will see the cancel booking option. You need to click on it.

      As you click on the cancel booking option, your flight reservation will be cancelled.

      After the travellers are done with the flight cancellation process, a confirmation email will be sent to them on the email address they gave.

      You can cancel your flight booking through the mobile application of the airline as well. You just have to download the mobile application, log in with your credentials and follow the same steps which you would follow while cancelling your flight through the website.

      Sun Country flight cancellation process by going to the ticketing office

      Travellers can get their flight cancelled by going to the ticketing office also. Here are the steps travellers need to follow to cancel their flight by going to the ticketing office:

      Go to the nearest ticketing office.

      Ask to be directed to the customer support executive.

      Just let the customer support team member know that you want your flight to be cancelled.

      You will be required to share some details with him.

      After he has all the necessary details, he will do the needful and your flight reservation will be cancelled.

      Sun Country flight cancellation process by self service kiosk

      Travellers can very easily cancel their flight reservation by self-service kiosk. All that the travellers need to do is go to the self service kiosk and enter the necessary flight details. After getting access to the flight itinerary, the travellers need to click on the cancel button and their flight reservation will be cancelled.

      Sun Country Airlines flight cancellation process if the ticket has been booked through a third party

      In case you have booked your flight tickets through a third party, like another website or a travel agent, then you need to get in touch with them to get your flight cancelled. You will need to share the necessary details with them and ask them to cancel it.

      This was all about the Sun Country Airlines flight cancellation policy. We hope that this article was successful in explaining everything about this policy to you with absolute clarity. If you find anything regarding this policy confusing then you can go to the official website of the airline and read about everything in detail. Alternatively you also have the option to get in touch with the customer support team of the airline to avail their assistance regarding anything. You can talk to them and get all your doubts cleared or if you are facing any problem while cancelling the flight then you can get in touch with them and let them know about the problem you are facing. The customer support team member will look into the matter and will resolve it for you as soon as possible.