Flag carrier of Turkey, Turkish Airlines, is known for their elite class flying experience and excellent on-board amenities that they provide to their customers. The airline is also preferred by people because of its low cost travelling services. The airline does everything to provide high-end comforts to its travellers which is why it is one of the most preferred airlines by the travellers.
The airline has very elite travel classes which provide a seamless experience to people at fair prices. Turkish Airlines also makes sure that the customer doesn’t have to face any issues while making flight reservations. For this, it has provided various reservation options. The airline also boasts of its amazing customer support service which is available for the convenience of the customers.
If you are flying with Turkish Airlines for the very first time, then there is a lot that you need to know. In this article, we have presented to you an overview of the facilities and services provided by Turkish Airlines. We will be covering topics like Turkish Airlines reservations, Turkish Airlines customer service etc. So, go through the complete article to acquaint yourself well with all that Turkish Airlines has to offer.
Turkish Airlines travel classes
Turkish Airlines provides its travellers three classes to travel, Economy, Business and First Class. If you have made a reservation in Economy Class, then if you want, you can upgrade it to business class or first class as well. You can read about the facilities of every travel class in detail below:
Turkish Airlines Economy Class
- In Economy Class, travellers can travel comfortably on short as well as long haul flights.
- The seats of this class can bend as you want them to and can be adjusted to your head along with absolute foot endorsement.
- In Economy Class, you get standard seat selection, where you also get a maximum number of days to change your seats free of charge during flight check-in.
- Economy Class has the facility of uninterrupted power supply which allows travellers to carry on with their work, studies and entertainment while they are travelling.
- The seats of Economy Class also have adjustable head and footrests.
Turkish Airlines Business Class
- To elevate your comfort level, the Business Class of Turkish Airlines provide lie-flat seats so that you can travel with utmost ease.
- Business Class allows people to feel at home while they travel by providing flexible chairs which can be adjusted and along with it a rotating food table is provided, consisting of a total of 30 seats.
- Business Class also provides a complete USB port, power supply outlet and a reading lamp as well.
- Business Class has an emergency exit seat selection that is made within 48 hours of the departure time of the flight. According to the package you have chosen, you are allowed to change seats.
Turkish Airlines First Class
- First Class of the Turkish Airlines offers seats which are more flexible and stylish.
- Travelling in First Class comes with best seat selection along with the business class like facilities.
- In First Class, every seat has been equipped with a personal in-flight entertainment system which has a big screen, so you can stay well entertained throughout your journey.
- In Business Class, the lie-flat seats open into a 193 cm bed, so that you can lie and rest well.
Turkish Airlines Ticket Reservations
That time no longer exists when making flight reservations was a hectic task. Booking flight tickets is a very easy task nowadays. Just like the other airlines, Turkish Airlines is also providing very simple ticket booking methods. Turkish Airlines Reservations are a cake walk. The entire Turkish reservation is a very simple process with absolutely no complexities involved. If you have no idea how you can make Turkish Airlines reservations, then the guide below will inform you everything about the methods to make Turkish reservations.
- You first have to open the official website of the airline on any browser on your device.
- After you open the website, you will have to locate the option which says Book Flight.
- The next step is to click on the Book Flight option, select the trip type and enter the destinations for your flight.
- The next step is to choose the dates of departure and arrival.
- After this, you have to enter the number of passengers and select the flight class.
- After you are done providing all the information, you have to click on the search button.
- The flight options will be displayed in front of you. After going through all the flight options, you are required to choose one flight and click on the continue option.
- After this, you will be asked to give the passenger details and the contact information. As you are done giving the information, you will have to click on the continue option.
- Now, the Turkish Airlines payment page will be loaded on your screen. Here you will have to opt for a payment mode and complete the booking process by making the payment.
- After you have completed the payment process, you will be receiving the flight confirmation on your email address which will have the booking reference code. This booking reference code will enable you to access the flight tickets for check-in or to manage your flight.
If you face any problem while making flight reservations, then you can contact Turkish Airlines customer service via the Turkish Airlines phone number and talk to the customer support representative who will help you in resolving the issue.
Turkish Airlines Change Flight Process And Rules
If your travel plans have changed all of a sudden and you need to make some alterations to your ‘Turkish Airlines reservation, then you can very easily do so. Making changes to your reservation is not a hard nut to crack at Turkish Airlines. Turkish Airlines allows its passengers to make changes to their flight within 24 hours from the scheduled departure of the flight. You can make changes to your flight reservations online. Here are the steps you need to follow to make changes to your Turkish Airlines reservations:
- Visit the official website of Turkish Airlines.
- On the homepage, you have to click on the Manage Booking option.
- As you click on the Manage Booking option, you will have to give your booking reference number and your last name in the given field.
- After that, you will have to click on Continue.
- Next, you have to click on the flight which you need to change and then find the flight change option.
- From here on, you need to follow the on-screen instructions to make the required changes to your flight reservation.
If you face any problem while making changes to your flight, then you can reach out to the customer support team of the airline for help. The customer support representative will assist you in resolving the issue.
Turkish Airlines Flight Cancellation Policy
If due to some unforeseen circumstances, you cannot continue with your travel plans and neither can you change your flight booking, then the only option left is to cancel the flight. Just like changing flights, cancelling flights is also a hassle free task at Turkish Airlines. Here are the steps you need to follow, to cancel your Turkish Airlines reservation:
- Visit the official website of Turkish Airlines
- On the homepage, you have to find the Manage Booking option and click on it.
- As you click on this option, you will have to give the booking reference number and the last name of the passenger.
- Then, you have to click on the continue tab.
- After this, you are required to click on Cancel Tab and pay whatever the cancellation charges are for your booking.
- From here onwards, you are required to follow the on-screen instructions to complete the procedure of flight cancellation.
If you come across any problem while cancelling your flight, then you can reach out to the customer support team of the airline. The customer support executive will help you with your problem and will cancel the reservation.
Turkish Airlines Baggage policy
Turkish Airlines has a very liberal and generous baggage policy, but there are certain baggage rules which you need to adhere to while travelling with Turkish Airlines. We have discussed in brief the baggage policy of Turkish Airlines.
Turkish Airlines Carry-on Baggage Policy
As per the Turkish Airlines baggage policy, carry-on baggage alternatively known as cabin baggage includes those bags, the weight of which is 8 kg and the dimensions are 55 x 40 x 23 cm. The carry-on bags can be carried for free, and every passenger has to take care of his own bags. The rules for carry-on baggage vary, depending on the class your are travelling in. The carry-on baggage rules are as follows:
- If you have booked yourself in Business Class, then 2 pieces of carry-on bags are allowed, the weight of each of them not exceeding 8 kg and the dimensions not exceeding 55 x 40 x 23 cm.
- If you are travelling in Economy Class, then one piece of carry-on bag is permitted for carrying, the weight of which must not be more than 8 kg and the dimensions must not be more than 55 x 40 x 23 cm.
- If you are travelling with any infant passengers, which include children up to two years of age, then one piece of carry-on bag is allowed, the weight of which must not be more than 8 kg and the dimensions must not be more than 55 x 40 x 23 cm.
- If you are carrying any suit covers, which are of the dimensions 114 x 60 x 11 cm, then they will be considered as cabin baggage. Duty-free items will be exempted from the implementation of cabin baggage regulations.
If the dimensions and weight of the carry-on bags exceed the specified limit, then the baggage will be considered as checked baggage. Let’s now look at the rules which you need to take care of in case of checked baggage.
Turkish Airlines Checked Baggage Policy
Just like the carry-on baggage policy, the rules for checked baggage are also dependent on the travel class. The rules foe checked baggage are as follows:
- If you are travelling in Business Class, then maximum 2 pieces of checked bags are permitted, the weight of each one of them not being more than 32 kg and the dimensions of each one of them must not exceed 158 cm.
- If you have booked yourself in Economy Class, maximum 2 pieces of checked bags are allowed, the weight of each one of them not being more than 23 kg and the dimensions of each one of them must not be more than 158 cm.
- If you are travelling with any infant passengers, which include children up to two years of age 1 + 1, for them collapsible baby carriage is allowed, the weight of which must not be more than 23 kg and maximum dimensions must be 115 cm.
Turkish Airlines Policy for Excess Baggage
While travelling in Turkish Airlines, you need to know that the free baggage allowance is as follows:
- For those travelling in Business Class, 30 kg of weight is allowed for adults and 10 kg of weight is allowed for infants. Baggage charge per kg is 12 Turkish Lira.
- For those who have booked themselves in Economy Class, 20 kg of weight is allowed for adults and 10 kg of weight is allowed for infants. Baggage charge per kg is 12 Turkish Lira.
- For the passengers who have booked themselves in Promotional Class, 15 kg of weight is allowed for adults and 10 kg of weight is allowed for infants. Baggage charge per kg is 12 Turkish Lira.
If you are carrying some extra baggage with yourself and want to know Turkish Airlines extra baggage price, then you can check out the excess baggage calculator which you will find on the official website of the airline. The excess baggage calculator will help you to know the amount that you will be required to pay depending on how much excess baggage you are carrying while flying through Turkish Airlines.
Travelling with pets on Turkish Airlines
Turkish Airlines allows you to travel with your pets. You just have to take care that the combined weight of the pet and your carrier must not be more than 18 kg. Also, for safety reasons, it is important that your pet must be vaccinated recently. You are allowed to travel with your pet in Economy Class or Business Class on Turkish Airlines pet reservations, but you need to get the approval at least 6 hours before the scheduled departure of the flight.
You can make Turkish reservations for your pets by following these steps:
- Firstly, you have to make sure that you have your own reservation confirmed. After you have confirmed that your reservation is done, you can send a request to reserve a flight for your pet.
- You then have to apply for the reservation process for your pet and you can get in touch with a customer support representative to find the approval.
- To make reservations for your pet, you need to submit the correct travel date and time along with the name of the destination and choose the cabin for your pet.
- You can choose either the Economy Class or the Business Class to travel with your pet.
- After you are done choosing the travel class, you are required to do the payment which you can do either online or at the airport.
Travelling with children on Turkish Airlines
You can easily travel with children at Turkish Airlines, but you need to be mindful of certain things. Firstly, you have to make sure that the age of the child you are travelling with must not be more than 8-11. Your child passenger is allowed to travel on a discount at Turkish Airlines. The baggage policy remains the same as it is for adult passengers. If you want to make Turkish Reservations for children and make special meal requests for them, then you need to make a request at least 24 hours before the scheduled departure of the flight.
Here is how you can make Turkish reservations for your children:
- Open the official website of the airline.
- Go to the booking section and select the round trip button.
- You are now required to enter the name and age of your children.
- After entering the name and age, you are required to search the flight and make a reservation on your preferred travel class.
- If your children require any advanced facilities, then you can select them and proceed to make the payment.
- The final step is to make payment. After you are done making the payment, your reservation will be confirmed.
Contact Turkish Airlines
The table below contains the contact details for Turkish Airlines. Depending on what type of problem you have, you can dial the number and reach out to the customer support team. For your convenience, the calling numbers have been kept different for different types of issues. For instance, if you have booking related issues, you can give a call on the booking number. Similarly, if you need some special assistance, you can give a call on the Special Assistance number. For special assistance, you can prefer to write an email as well. But if you need immediate assistance, then it’s better that you give a call on the number.
You can reach out to the airline through social media as well, but for prompt assistance, we would recommend calling on the airline numbers. When you dial the number, you have to follow the instructions after which your call will be directed to a customer support executive. You might also have to wait for some time after calling because the line gets busy at times. Be patient as your call will be directed to the customer support representative as soon as possible.
Check out the Turkish Airlines contact details table below:
|Turkish Airlines Booking Number||+1-860-321-6827|
|Turkish Airlines Customer Service Number||+1 (800) (874)-(8875)|
|Turkish Airlines Special Assistance||+1-202-(366)-2220|
|Turkish Airlines group Booking Contact||+1 (800) 874-8875|
|Turkish Special Assistance Emailemail@example.com|
Ans. Many airlines are providing the option of Pay Later to their customers. Turkish Airlines also provides its travellers the facility of booking a flight in advance and paying the amount later on within the prescribed time which you chose while making the reservations. If you are finding some problem in doing so, then you can get in touch with the reservations team of Turkish Airlines to have the required assistance.
Ans. You will find your PNR number on your Turkish Airlines ticket or in the confirmation email you got after completing the reservation process. Alternatively, you have the option of calling the Turkish Airlines phone number which is 1800-200-9329 and talk to a live person to get the necessary information about the PNR number in a very quick manner.
Ans. When you complete the booking process after making the payment, you will be receiving a confirmation email which will let you know that your reservation has been confirmed. Also, you can check whether your reservation has been confirmed or not by visiting the Turkish Airlines official site and go to the Manage Reservation section by entering your booking reference number and your last name. Apart from this, you can also call the Turkish Airlines phone number which is 1800-200-9329 and talk to a customer support representative who will help you with your PNR related queries.
Ans. To make changes to your reservation at Turkish Airlines online, you have to follow the following steps:
✈ Visit the official website of Turkish Airlines, and click on the Manage Booking option.
✈ Enter your booking reference number and your last name in the given field and click on Continue.
✈ Click on the flight which you need to change and then find the flight change option.
✈ From here on, you need to follow the on-screen instructions to make the required changes to your flight reservation.
Ans. Here is how you can book your flight tickets online at Turkish Airlines:
✈ Open the official website of the airline and click on Book Flight option.
✈ Select the trip type, enter the destinations for your flight, choose the dates of departure and arrival.
✈ Enter the number of passengers and select the flight class.
✈ After you are done providing all the information, you have to click on the search button.
✈ Choose a flight and proceed.
✈ Give the passenger details and the contact information and click on the continue option.
✈ Complete the booking process by making the payment.
✈ You will be receiving the flight confirmation on your email address which will have the booking reference code.
Ans. If you have cancelled a flight, and you want to claim a refund, then you need to make a request online at the official website of Turkish Airlines. You just have to go to the website and then go to the managed booking page. On that page you can cancel your reservation and ask for a refund. Alternatively, you can request a refund by calling on the Turkish Airlines phone number. As you call on this number, the customer support representative will listen to your problem and will help you in getting the refund if you are eligible for it.
Ans. Here are the steps you need to follow to cancel your reservation on Turkish Airlines:
✈ Visit the official website of Turkish Airlines
✈ On the homepage, click on the Manage Booking option.
✈ Enter the booking reference number and the last name of the passenger.
✈ Then, you have to click on the continue tab.
✈ After this, you are required to click on Cancel Tab and pay whatever the cancellation charges are for your booking.
✈ Follow the on-screen instructions to complete the procedure of flight cancellation.
Ans. If you are not happy with any of the services and want to complain about it, then you can do so very easily at Turkish Airlines. You can file a complaint either online or offline, whichever method you find suitable. If you are filing the complaint online, then you just have to visit the official website of the Turkish Airlines and select the help section where you can file your complaint. Alternatively, you can dial the customer support phone number 1800-200-9329 and talk to the customer support representative and make a complaint. The customer support representative will listen to your complaint and will look into the matter.
Ans. If you are changing your flight within 24 hours, then you don’t have to pay a cancellation fee. But, if you are changing your flight after 24 hours of making reservations, then you will have to pay the flight charges which start from $200 and the rest of the charges vary depending on your ticket type and the duration of the flight you booked.
Ans. Turkish airlines has this concept of open ticket. Open tickets are those which can be ticketed once again without having to pay any kind of additional charges. You will not be liable to pay any kind of fare difference or extra charges whenever you ticket your open ticket. To know in detail about open ticketing, you can either visit the official website of the airline, or you can call on the Turkish Airlines phone number.
Ans. You can check Turkish Airlines either through the official website, mobile app and by calling at the phone number. To check the status through the website, you have to click on the flight status button and enter the required details. Click on the continue tab and the details of your flight schedule will open up. In the case of an app, you will have to download the app and follow the same steps. If you want to check your flight status by calling at the airline’s phone number, then you will have to give a call at the number and talk to the customer care executives. You will have to share the required details and the customer support official will let you know the exact status of your flight.
✈ The Turkish Airlines Booking number is – +1-860-321-6827
✈ Turkish Airlines Customer Service number is – +1-800-874-8875
✈ Turkish Airlines Special Assistance number is- +1-202-366-2220
✈ Turkish Airlines Group Booking contact is – +1-800-874-8875
✈ You can reach out to the airline through its official website as well which is www.turkishairlines.com.
✈ The airline’s special assistance email is firstname.lastname@example.org.