The customer service of any airline speaks about its dedication towards its customers. Customers are likely to face some problems or have some confusion while they are travelling through an airline. Hence, it is important that the airlines keep their customer service up to the mark because the customers judge an airline based on how supportive their customer service is. Customer service is said to be good when it is easy for people to contact the customer support team of the airline. The easier it is for people to get in touch with the customer support team, the better it is for the reputation of the airline.
You can contact Turkish Airlines in a variety of ways but the most common one is to contact through Turkish Airlines phone number. Along with the method to contact the airline through the Turkish Airlines customer service number, we have also discussed the other methods to get in touch with the Turkish Airlines. So let’s read ahead and know what are the various ways to contact Turkish Airlines support team.
Contacting Turkish Airlines via phone
The most common and probably the best option to get in touch with the Turkish Airlines customer service team is to give a call on the Turkish Airlines phone number. Contacting the airline through the phone number helps you in gaining immediate assistance. You can call the Turkish Airlines phone number and talk to the live representative regarding the issues you are facing and the things you are not clear about.
To get in touch with Turkish Airlines via phone number, you need to follow the below mentioned steps:
- Dial the Turkish Airlines phone number 0800-050-1565 and +1-800-998-6716.
- After you dial the number, you will have to choose your preferred language.
- Next, on the first attempt, you will have to say “bookings or reservations”, if you need help regarding bookings or reservations.
- In the next attempt, you have to say “Feedback or complaint”, if you have to give feedback or want to make a complaint because you are not satisfied with any service.
- At the last attempt, you have to say “Speak to a live person”.
The IVR instructions you need to listen carefully and follow while calling the customer support team are as follows:
- Press 1 if you have booking related queries.
- Press 2 if you have any general queries
- Press 3 for baggage or check-in.
- Press 8 to go to the main menu.
- Press 9 to talk to a live representative
Your call will be finally directed to a customer support executive. You can talk to him and explain whatever problems or issues you are facing. You can also talk to him about the policies to have a better understanding and get your doubts cleared if there is anything that confuses you or is not clear to you. The customer support executive will be providing you the appropriate solution to get your issues resolved at the earliest.
You can talk to the Turkish customer support representative about things like:
- Queries regarding Turkish Airlines flight bookings
- Have information on the latest flight deals and offers
- Changing or upgrading your seat on Turkish Airlines
- Changing your flight
- Making a cancellation request
- Avail help on baggage and refund related queries.
- Queries regarding Turkish Airlines manage reservation
The best part about Turkish Airlines customer service is that it is available 24/7. So you don’t have to watch your clock, look at what day of the week it is. You can just dial the number whenever you are in nees of assistance and the customer support team of Turkish Airlines will be there to help you with your problems and resolve them at the earliest. This is what most of the customers like about it that they can avail assistance from the airline during anything of the day, on any day without having to wait for the working hours to start.
Contacting Turkish Airlines via live chat
People also have the option to contact Turkish Airlines through the live chat. People who are not comfortable calling can use the live chat feature to contact Turkish Airlines. You will find the live chat feature of Turkish Airlines on its official website. You just have to click on it and start talking to the live representative. While talking to the live representative, you can explain your problem and he will provide you with the appropriate solution via chat.
You can talk to ther customer support representative on the live chat about the following things:
- Flight booking or reservations at Turkish Airlines
- Flight ticket cancellation at Turkish Airlines
- Check your flight status at Turkish Airlines
- Flight or date change on Turkish Airlines
- Upgrade your seat on Turkish Airlines
- Add-on extra baggage while travelling with Turkish Airlines
- Discuss check-in related problems.
This is indeed a very good option to get in touch with the customer support team but it’s not guaranteed that you will get prompt response from this method. If you are in need of immediate assistance, calling the Turkish Airline phone number is the best option.
Contacting Turkish Airlines via E-mail
Email is another alternative to contact Turkish Airlines. You can drop a message on the official email address of the airline and the customer support team will revert to you at the earliest. You just have to type your problem, explaining everything in detail and the customer support team will revert to you with the appropriate solution. Here again, we would like to mention that this is not a very good medium to contact Turkish Airlines if you need fast assistance. The customer support team will reply to you at the earliest but the time is not specified.
Contacting Turkish airlines via Social Media Accounts
You can get in touch with the customer support team of Turkish Airlines through their Social Media Accounts as well. The airline has accounts on all social media platforms. You just need to follow them and drop them a message, detailing your problem. Whenever the customer support representative sees the message, your query will be answered. Here also, you might not be able to get immediate assistance. It is not guaranteed when you will be responded. So if there is anything urgent you need to talk about, calling is the most appropriate alternative.
We have now reached the end of this article. These were all the options to contact Turkish Airlines. We hope all the options are clear to you. The best one among all these is to call the Turkish Airlines 800 number. The numbers are 0800-050-1565 or 1 (800) 998-6716. If time is not a problem for you, then you can contact the airline through any medium. But if you need prompt response and immediate help, then calling is the best option. For more details, you can visit the website of the airline and go through all the rules, regulations and policies.