In case of normal circumstances, as per the Turkish Airlines Cancellation Policy, travellers would be required to pay a cancellation fee if they have a non refundable ticket. But there are certain conditions as well under which travellers might be eligible for cancelling their flight and receiving a full refund according to the Turkish Airlines refund policy.
According to the Turkish Airlines Cancellation And refund policy, the conditions under which you are entitled to receive a full refund are as follows:
- Travellers are entitled to receive the full refund if their flight has been cancelled by the airline and the alternative flight offered to them does not suit their plans. The airline sometimes cancels the flight when it is compelled to do so. In that case, the travellers are eligible to receive the refund if the alternate flight no longer suits them.
- Travellers are also eligible to receive the full refund if their flight has been rescheduled and consequently, they miss a connecting flight. Since, a loss has been caused to the traveller because of the airline, the airline compensates by giving a refund.
- If the flight has been delayed by more than 5 hours, then in that as well, the travellers are eligible to receive full refund because here again, it is because of the airline that the travellers have to through the inconvenience.
- Travellers are also eligible to receive a full refund if they have a refundable ticket. A refundable ticket makes the passengers eligible to receive the refund if they cancel their flight bookings.
- Turkish Airlines also gives their passengers a refund if their close relative or co-passenger dies. The airline understands that in such situations there is no alternative left with the traveller but to cancel their reservation. Hence, the airline provides a refund in this situation as well.
- Turkish Airlines also gives full refunds to the passengers if they were denied boarding. As a traveller, if you are denied boarding the plane because of any reason, then the airline will refund the amount which you paid at the time of booking.
- Turkish Airlines refunds the complete amount of the airline if a situation like COVID comes. In such a situation, it is almost impossible for the travellers to carry on with their travel plans and hence, the airline supports their decision of not to travel and refunds the amount paid by them at the time of booking.
Turkish Airlines 24 hours cancellation policy
Turkish Airlines has a 24 hours cancellation policy according to which, the travellers can cancel their Turkish flight reservation within 24 hours of making it. Also, according to this policy, if you make a reservation through the official website of the airline, a U.S. reservation centre, or ticket counter, then your reservation will be held without payment and under no obligation to pay. Here another condition that you need to keep in mind is that the reservation has to be made at least 7 days before the flight’s scheduled departure.
After you pay for your ticket, the refund will be subject to the fare rules that apply to your ticket irrespective of the fact whether you have chosen the hold option or not. In case you fail to pay within the 24 hours period, then your flight booking will be considered as invalid, but you will not be charged anything for that.
Turkish Airlines Cancelled flight policy
According to the Turkish Airlines cancelled flight policy, if the flight has been cancelled by the Turkish Airlines, then the travellers have certain rights which are as follows:
- Travellers have the right to take the next available flight or mode of transport offered to you by Turkish Airlines. In case the waiting time between the flight cancellation time and the departure time of the new flight is more than 8 hours, then the travellers will be provided accommodation free of charge. Along with this, the airline will also provide charges for moving to and fro between the airport and your place of .
- Travellers also have the alternative to cancel their flight and ask for a full refund if the next available flight does not suit them. In this case, there are two circumstances:
• In case the travellers have purchased their ticket by cash, bank check/bank transfer/bank payment order/travel voucher and/or award ticket/Miles, etc., then they will receive their refund within 7 days.
• In case the completion of travellers’ onward journey no longer serves any purpose, then they will be provided a return flight to their starting point as soon as possible, that too free of cost.
Turkish Airlines Ticket Cancellation Charges for Domestic flights
Turkish Airlines ticket cancellation charges for domestic flights are as follows:
- In case of Business Flexible Fares, cancellation of flight is not permitted in case of domestic flights.
- In case of EcoFly fares as well, cancellation of flight is not permitted.
- In case of ExtraFly and PrimeFly, cancellation is permitted.
For more precise details, you can go through the official website of the airline.
Turkish Airlines Ticket Cancellation Charges for International flights
Turkish Airlines ticket cancellation charges for international flights are as follows:
- For the Economy Class – EcoFly, cancelling the reservation is not permitted only the taxes are refunded.
- For the Economy Class – ExtraFly, flights can not be cancelled but they can be changed for USD 70 or EUR 60.
- In case of PrimeFly, changes can be made to the flight for USD 140 or EUR 120.
- In case of Economy Class Exceptional – EcoFly, neither cancelling the flight is permitted nor refund is permitted. Only the taxes are refunded.
- In the case of Economy Class Exceptional – ExtraFly, neither cancelling the flight is permitted nor refund is permitted. Only the taxes are refunded.
- In the case of Economy Class Exceptional – PrimeFly, cancellation can be done but by paying a cancellation fee.
- In case of Business Class – Business Fly, cancellation cannot be done but changes can be made by paying USD 70 or EUR 60.
- In case of Business Class – Business Prime, there is no deduction.
- In case of Business Class Exceptional – BusinessFly, cancellations cannot be done but changes can be made to the travel itinerary.
Turkish Airlines Ticket Cancellation Charges in case of International Non-Branded Flights
- In the case of Economy Promotion Class, cancellation is not permitted, only the taxes are refunded.
- In case of Economy Semi Flexible (Economy Limited), cancellation before the flight is subject to specific deductions. Refunds that are given after the flight includes the total cost of the flight minus the flight cost.
- In case of Economy Flexible/Flex, cancellation before the flight is subject to specific deductions. Refunds that are given after the flight includes the total cost of the flight minus the flight cost.
- In case of Business Promotion Class, cancellation and refund are not permitted only the taxes are refunded.
- In case of Business Semi Flexible or Business Limited, cancellation before the flight is subject to specific deductions. Refunds that are given after the flight includes the total cost of the flight minus the flight cost.
- In case of Business Flexible, cancellation before the flight is subject to specific deductions. Refunds that are given after the flight includes the total cost of the flight minus the flight cost.
Turkish Airlines refund policy
According to the Turkish Airlines refund policy, refunds will be made in the following ways:
- If the travellers have purchased their ticket by credit card, the refund amount will be credited to the credit card issuer within 7 business days of receiving the request.
- If the travellers have purchased their ticket by check or cash,
• then the amount will be refunded within 20 business days after receiving the request.
• travellers need to call the Turkish Airlines and ask for a refund.
- While applying for the refund, the travellers need to be sure of the fact that they provide complete details like name, address, ticket number, dates of travel, origin, and destination of travel, and credit card number.
- Refunds of the travellers will include optional services which they were unable to use because of an oversell situation or a flight cancellation.
- If the travellers are flying to or from the U.S., Turkish Airlines will allow them to hold their reservation for 24 hours without payment, provided that their flight departs at least 7 days later.
Turkish Airlines Award Tickets Cancellation
If the travellers have made their flight reservations with the help of miles then they can cancel their flight and have their miles back. Travellers can cancel an award ticket over the phone and have their Miles redeposited into their account immediately.
They will be charged a ticket cancellation fee of TRY 50 for domestic flights and USD 25 for international flights on a per-transaction basis.
Apart from these things, the travellers need to remember these few more important points while cancelling an award ticket. These points are as follows:
- In case an award ticket, companion ticket, or upgrade award has no legs, then the travellers are eligible for a refund but for a small fee.
- The Miles which are refunded to the travellers’ account will have the same same expiry date as earlier. The whole booking and cancellation process will have no effect on the expiry date of miles.
- Airport taxes are subject to the same refund procedure.
- The cancellation fees for tickets is as follows:
• TRY 50 for domestic flights
• USD 25 for international flights
- The No-Show fee for Award Tickets is as follows:
• TRY 100 for domestic flights
• USD 50 for international flights for per transaction
Turkish Airlines No Show Policy
Turkish Airlines has a no show policy. When you come to know that you will not be able to carry-on with your travel plans, then it is recommended that you must cancel your flight reservations as soon as possible because if you fail to cancel your flight bookings then, it will be considered as no show. No show means that you don’t show up for boarding the plane. In this case, the complete amount which you paid at the time of boarding the plane will be forfeited and you will receive nothing. If there is any remaining amount, then it will be refunded or credited on the basis of the original fare rules of your ticket.
Turkish Airlines flight cancellation process
Travellers have various options to cancel their Turkish Airlines flight. According to the Turkish Airlines flight cancellation policy, travellers can cancel their flight through the following methods:
- By phone
- Online through the website or the mobile application
- By going to the ticketing office
- At a self-service kiosk
- Through the travel agent through whom the ticket has been purchased
We will know about all these methods one by one in detail. After going through all the methods, you can decide which Turkish airlines flight cancellation method suits you the best.
Turkish Airlines flight cancellation by phone
Travellers who do not want to cancel their flight online can dial the customer support number and get their flight cancelled. Here are the steps which the travellers need to follow to cancel their flight by phone:
- Dial the customer support number of Turkish Airlines, which is +1-844-933-2065.
- After you dial the number, you will have to follow some instructions and your call will be directed to the customer support executive.
- You can then talk to the customer support executive and let him know that you want to cancel your flight reservation.
- You will have to share some necessary details like the flight reservation code and your surname.
- After sharing the details, the customer support executive will do the needful and your flight reservation will be cancelled.
- After your flight is cancelled, you will be receiving a confirmation email on the email address you provided.
Turkish Airlines flight cancellation through online methods
Turkish Airlines provides its travellers with the option to cancel their flight reservation online as well. The online method is probably the most convenient method of flight cancellation as it allows the travellers to cancel their flight reservation anytime, anywhere with just a few clicks. Here is the process which the travellers need to go through to cancel their reservation online:
- Open the official website of the airline on any web browser. The official website is turkishairlines.com.
- On the top of the homepage, you will see an option called Check In / Manage booking. You need to click on it.
- On the next screen, you need to enter the following details:
• 13-digit ticket number or 6-character reservation code (PNR)
- After entering the details, you need to proceed to the next slide.
- You now need to select the flight which you wish to cancel.
- After selecting the flight, you will see the cancel booking option. You need to click on it.
- As you click on the cancel booking option, your booking will be cancelled.
After the travellers are done with the cancellation process, a confirmation email will be sent to them on the email address they gave.
You can cancel your flight booking through the mobile application as well. You just have to download the mobile application, log in with your credentials and follow the same steps which you would follow while cancelling your flight through the website.
Turkish Airlines flight cancellation process by going to the ticketing office
Travellers can get their flight cancelled by going to the ticketing office also. Here are the steps travellers need to follow to cancel their flight by going to the ticketing office:
- Go to the nearest ticketing office.
- You will be directed to the customer support executive.
- Just let the customer support executive know that you want your flight to be cancelled.
- You will need to share some details with him.
- After he has all the necessary details, he will do the needful and your flight reservation will be cancelled.
Turkish Airlines flight cancellation process by self service kiosk
Travellers can cancel their flight reservation by self-service kiosk. All that the travellers need to do is go to the self service kiosk and enter the necessary flight details. After you have access to your flight itinerary, click on the cancel button and your flight reservation will be cancelled.
Turkish Airlines flight cancellation process if the ticket has been booked through a third party
In case the travellers have booked their flight through a third party, like another website or a travel agent, then you need to get in touch with them to get your flight cancelled. You will need to share the necessary details with them and ask them to cancel it.
Applying for a refund on Turkish Airlines
Travellers can apply for a refund on Turkish Airlines by any of the following methods:
- By phone
- Via the mobile app
- Through a self-service kiosk
- Through a ticket office
Before you proceed to apply for a refund on Turkish Airlines you need to keep in mind that you first need to cancel your flight reservation. If you are eligible for receiving a refund only then you can apply for it. If you are not eligible for a refund then you will not be receiving your refund in any circumstances.
This was all about Turkish Airlines flight cancellation policy. We have covered almost everything that is important for you to know about the Turkish Airlines cancellation policy. If there is anything that is a cause of confusion or trouble for you then you can go to the website and read about that particular thing in detail. Alternatively you can also get in touch with the customer support team of the airline and avail their assistance. The customer support team of the airline will always help you to solve your problem as soon as possible. Also, if you need any advice regarding anything, then the customer support team will help you with that as well.