How Do I Contact Vietnam Airlines Customer Service? (Complete 2026 Guide)

Introduction

If you need assistance with flight reservations, cancellations, baggage issues, refunds, or travel changes, knowing how to contact Vietnam Airlines customer service can save you valuable time.

This 2026 updated guide explains:

• The fastest way to speak to a live representative
• Official contact methods
• Support for refunds and baggage
• When to use phone, email, or social media

FlyingGuidelines.com is an independent travel information platform and is not affiliated with Vietnam Airlines. Airline names are used strictly for informational purposes.

Contacting Vietnam Airlines by Phone

Calling customer service is generally the fastest way to resolve urgent issues such as:

• Same-day flight changes
• Cancellation requests
• Refund follow-ups
• Travel disruptions
• Baggage concerns

Vietnam Airlines provides regional contact numbers depending on your country. It is recommended to use the official website to find the correct number for your location.

Before calling, keep ready:

• Booking confirmation code
• Passenger’s last name
• Ticket number (if available)

Having this information prepared helps reduce wait time.

Does Vietnam Airlines Offer Live Chat?

As of recent updates, live chat availability may vary by region. Some support services are handled through:

• Online contact forms
• Mobile application messaging
• Social media direct messages

For urgent matters, phone support is typically more reliable.

Contact Vietnam Airlines via Email

Email is suitable for:

• Feedback submissions
• Service complaints
• Documentation requests
• Refund documentation
• Travel certificate inquiries

Response time may take several business days. Therefore, email is not recommended for urgent travel disruptions.

To send a request online:

1. Visit the official Vietnam Airlines website.
2. Navigate to the “Contact Us” section.
3. Complete the online form with booking details.
4. Submit your request and wait for email confirmation.

Baggage & Lost Item Assistance

If you experience:

• Delayed baggage
• Damaged luggage
• Missing items

Report the issue immediately at the airport baggage service desk or through the airline’s official baggage claim page.

Keep:

• Baggage tag receipt
• Boarding pass
• Description of the item

Prompt reporting increases the chances of recovery.

Refund & Cancellation Support

Passengers may contact customer service regarding:

• Voluntary cancellations
• Refund eligibility
• Travel credit usage
• Schedule changes

Refund processing times vary depending on ticket type and payment method.

For more detailed policy information, you can also review:

• Vietnam Airlines cancellation policy
• Vietnam Airlines refund rules
• Vietnam Airlines flight change guidelines

International & Special Assistance

Vietnam Airlines provides support for:

• International travelers
• Passengers with disabilities
• Unaccompanied minors
• Medical travel requests

Advance notice is often required for special services.

Contacting Vietnam Airlines via Social Media

Vietnam Airlines maintains official accounts on platforms such as:

• Facebook
• Instagram
• Twitter (X)
• YouTube

Social media messaging may be helpful for general inquiries or updates. However, response times may vary and are not ideal for urgent matters.

Tips to Speak to a Live Agent Faster

• Call during non-peak hours (early morning or late evening).
• Avoid calling during major weather disruptions.
• Keep booking details ready.
• Use regional numbers specific to your country.

Frequently Asked Questions (AEO Optimized)

Disclaimer : FlyingGuidelines.com is an independent travel information website and is not affiliated, endorsed, or sponsored by Vietnam Airlines. Airline names are used strictly for informational and educational purposes.

Last updated: January 2026
Reviewed by the FlyingGuidelines editorial team specializing in airline policies and travel assistance resources.