According to the Sun Country Flight Change Policy, airfares including the additional components like seat selection and baggage are non refundable but they can be changed or cancelled prior to the scheduled departure of the flight. The applicable change fees are also applied. However, if any changes are made 60 days or more than 60 days before the flight departure, then they will be free of charge.
Apart from this, you need to keep in mind some important points which are as follows:
- The change fees are applicable per passenger and per segment. So, for instance if you are making changes for two passengers, then you will have to pay the change fee for both of them.
- If the new flight you have booked is costlier than the previous one, then you will be liable to pay the fare difference.
- If the new flight you have booked is cheaper than the other one, then in that case, you will be issued a flight voucher which must be used by you for travel within 1 year from the date of purchase.
- If you have made your Sun Country flight reservations with the help of a third party like a travel agent or another airline, then to make changes to your flight reservation, you have to get in touch with them directly, to make changes to your flight.
Sun Country Airlines Flight Change Policy due to illness
If you are not able to carry on with your travel plans due to sickness or due to disability of yourself or your immediate family member or you travel companion, then in that case, the airline might extend the validity period of your ticket for up to 30 days beyond the original limit.
According to the Sun Country Airlines Flight change policy, to avail this facility from the airline, you have to ensure that you have the following things:
- Certificate in writing by a physician stating the illness or the incapacity.
- The certificate must clearly state the inability of the traveller to carry on with the trip before the expiration of the original time limit because of illness or incapacity.
- You are required to submit the certificate to Sun Country along with your ticket and affected receipts.
- The certificate has to be endorsed by a Sun Country Agent indicating that you have been granted the travel extension.
Sun Country Airlines Flight Change Process
You have multiple choices to make modifications to your Sun Country Airlines flight. According to the Sun Country Airlines flight change policy, you can make alterations to your travel itinerary by any one of the following methods:
- By phone
- Online through the website or through the mobile application
- By visiting the nearest ticketing office
- At a self-service kiosk
- Through the travel agent through whom the ticket has been purchased
We will be reading about all these methods one by one in detail. After knowing about all the methods, you can decide which Turkish airlines flight change method suits you the best and opt for that one to change your flight.
Sun Country Airlines flight change process through calling method
Travellers who do not prefer to make changes to their flight online can get in touch with the customer support team by giving a call on the number and get their flight cancelled. Here are the steps which the travellers have to follow to make modifications to their flight by phone:
- Dial the customer support number of Sun Country Airlines.
- After you dial the number, you will have to follow the instructions and your call will be then directed to the customer support team member.
- You can then talk to the customer support team member and let him know that you want to make certain changes to your flight reservation.
- You will be required to share some necessary details with the customer support representative.
- After you are done sharing the details, you will need to let the customer support executive know about the changes which you want to make to your travel itinerary. The customer support executive will make those necessary changes to your flight reservation.
- After the changes have been made to your flight reservation, you will be receiving a confirmation email on the email address you provided. The mail will contain the altered travel itinerary.
Sun Country Airlines flight change process through online methods
Sun Country Airlines provides its travellers with another option to make changes to their flight reservation with the help of the online methods. The online method allows the travellers to make changes to their flight reservation anytime, anywhere with just a few clicks without having to go through any cumbersome processes. Here is the complete guide to the process which the travellers need to follow to make changes to their reservation online:
- Open the official website of the airline on any web browser.
- On the top of the homepage, you have to find an option called Check In / Manage booking. You have to click on it.
- On the next screen, you are required to enter the following details:
- 13-digit ticket number or 6-character reservation code (PNR)
- your Surname
- After entering all the details, you have to move to the next screen.
- After selecting the flight, you will see the edit option. You need to click on it.
- As you click on that option, you can make whatever changes you have to make to your travel itinerary.
- After making all the necessary changes, you need to confirm them.
After you have completed the flight change process, a confirmation email will be sent to you on the email address you gave.
You can make changes to your flight booking through the mobile application as well. You only have to download the mobile application, log in with your credentials and follow the exact same steps which you would follow while making changes to your flight through the website.
Sun Country Airlines flight change process by going to the ticketing office
Travellers can make changes to their flight by going to the ticketing office as well. Here are the steps travellers need to follow to change their flight by going to the ticketing office:
- Go to the nearest ticketing office.
- Ask someone to direct you to the customer support executive.
- You have to let the customer support executive know that you want to make changes to your flight.
- You will be required to share some details with him and then let him know the changes that you want to make to your flight.
- After he has all the necessary details, he will make the necessary changes as directed to your flight reservation.
Sun Country Airlines flight change process by self service kiosk
Travellers have the option to make changes to their flight reservation through self-service kiosks also. For this, all you have to do is go to the self service kiosk and enter the necessary flight details. After you have access to your flight itinerary, you can make whatever changes you need to make to your flight reservation and confirm them.
Sun Country Airlines flight change process if the ticket has been booked through a third party
In case you have booked your flight through a third party, like another website or a travel agent, then you need to get in touch with them to make necessary changes to your flight reservation. You will have to share the necessary details with them and let them know about whatever changes you want to make to your flight reservation.
Sun Country Change Fee Waiver
First of all let us understand what is the Sun Country Change Fee waiver?
Buying a change fee waiver at the time of booking allows you to make a one time alteration to your flight booking without having to pay any flight change fee, as long as you make the changes up to one hour before the departure of your first flight. In case your new flight ticket is costlier, you will have to pay the fare difference along with any optional services, government taxes and fees. If there are any additional changes then they will be subject to the standard flight change fee.
There are some conditions for the change fee waiver which you need to be aware of. These conditions are as follows:
- The change fee waiver is only applicable to the flight bookings.
- The change fee waiver can only be used once to make changes to a flight booking without having to pay any fees for making those changes.
- The change fee waiver can be only added to your reservation at the time of booking on the condition that you book directly through
the official website of the Sun Country Airlines, or the travel agent portal of Sun Country Airlines, or through the customer service of Sun Country.
- The change fee waiver must be purchased for all the passengers on the booking.
- The change fee waiver allows you to alter your flight date, time and/or destination or the origin, at least one hour before the scheduled departure of the flight.
- The change fee waiver is available for selected flights only. So you also need to check whether a change fee waiver is available for your flight or not.
- If the new flight which you have booked is cheaper in comparison to the previous one, then you will be issued a non-refundable, non-transferable flight credit for future travel.
- The change fee waiver can only be used from 59 days to one hour before the departure as changes and cancellations are free if made 60 or more than 60 days before the departure.
Sun Country Change Flight Fee
Sun Country Change Flight Fee for every direction will depend on how early you are making changes to your travel itinerary.
Here are some points regarding this which you need to keep in your mind:
- If you make flight changes at least 60 days before the scheduled departure of your flight, then those changes will be free of charge. You will have to pay nothing if you are able to make changes to your flight at least 60 days before the departure of your flight.
- If you make any flight changes 59 – 14 days before the scheduled departure of your flight, then you will have to pay a change fee of $36 per segment.
- If you make any flight changes 13 – 0 days before the scheduled departure of your flight, then you will have to pay a change fee of $79 per segment.
This was all about the flight change policy of Sun Country Airlines. We hope that all the segments of this article were clear to you. This article has covered almost all the important topics which were necessary for you to know to have absolute clarity about the Sun Country Airlines Flight change policy. If there’s anything that is not clear to you, then you can get in touch with the customer support team of the airline to avail assistance. If you are stuck somewhere or you are facing any type of problem, then you can contact the customer support team of the airline where the customer support executives will help you by looking into the matter and will try to resolve your problem as soon as possible.